Returns & Refund Policy

At KayStellar, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you.

 Return Eligibility

You may request a return within 15 days of receiving your order, provided that:

• The item is unused, unworn, and in original condition

• All original packaging, tags, manuals, and accessories are intact

• The product shows no signs of damage, alteration, or wear

 Non-Returnable Items

The following items are not eligible for return:

• Products marked as Final Sale

• Personalized or custom-made products

• Items damaged due to misuse, improper handling, or negligence

• Products returned without original packaging or missing components

 Return Process

To initiate a return:

Contact our customer support team with:

Your Order ID

Reason for return

Supporting images (if applicable)

Upon approval, you will receive

Return Authorization

Return shipping instructions

Return address details

Ship the item back within 7 days of return approval.

Returns sent without prior authorization may not be accepted.

Refund Policy

Once we receive and inspect the returned item:

Approved refunds will be processed to the original payment method

Refunds may take 5–10 business days to reflect (depending on your bank/payment provider)

Shipping charges are non-refundable

Return shipping costs are the responsibility of the customer, unless the return is due to:

A defective product Wrong item shipped Damage during delivery

 Exchanges

Currently, we do not offer direct exchanges.

If you wish to replace an item:

Please return the original item for a refund

Place a new order separately

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.

Contact Us

   For return or refund inquiries, please contact:

   Email: support@kaystellar.com

(Replace with your official support email if different)